Oferty pracy

Application Support Engineer (level 2) with French

We are looking for an Application Support Engineer with French to join the Sopra Steria Polska team and contribute to a project for a client that provides technological and operational support for the French postal service.

Mission/Activities:

  • Second-line application support is responsible for ensuring the efficient and reliable operation of client applications. Their responsibilities include:
  • Resolving application-related incidents, including identifying root causes, implementing solutions, and monitoring outcomes.
  • Preparing and moderating conf calls in the event of an incident or as needed by other teams.
  • Managing email communications and communicating through various dedicated channels to ensure the best information flow, including dedicated incident communications.
  • Problem management according to IT best practices. Tracking and monitoring the progress of resolved issues.
  • Performing preventative measures to minimize the risk of incidents by acting proactively and reporting analysis results and metrics on application activity to higher-level support.
  • Collaborating with other teams to improve the quality and stability of applications based on incident occurrences and root cause analysis using available tools.
  • Preparing daily activity reports for various support teams collaborating with our team.
  • Creating and modifying instructions/procedures to standardize activities and improve our team's work, as well as building team autonomy from the first level.
  • On-call duty outside working hours paid extra

Tech stack on the project:

  • Linux Red Hat
  • VTOM
  • IBM & Inetum solutions
  • Scripting (Python, Shell, Ansible)

Required Competencies:

  • Very good Linux/Unix skills
  • Very good VTOM skills
  • Good knowledge of Vmware, Openshift, Citrix, Oracle, Mysql, Exadata, Netbackup, Rubrik, jenkins, Apache, Tomcat, PHP, CFT, Kibana, Grafana, Raritan
  • Good analytical and problem solving skills to troubleshoot systems problems
  • Must have a proactive customer focused attitude to providing an IT service
  • ITIL knowledge
  • Scripting skills
  • Availability for on-call duty
  • Knowledge of French language at minimum B2

Nice to Have:

  • Knowledge of scheduling environments
  • Knowledge of Microsoft 365 (Outlook, Teams, OneDrive)
  • Working with ITSM systems
  • Analytical skills.



What we offer:

  • BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, language courses, referral bonus, copyrights, life insurance
  • DEVELOPMENT OPPORTUNITIES (UoP and B2B): conferences, Tech Lunches

If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause: „I agree to the processing by Sopra Steria Polska Sp. z o.o. and other entities within the Sopra Steria Group of my personal data contained in my CV for the purposes of the current recruitment process and future recruitment processes conducted by any entity within the Sopra Steria Group.”

Dodaj kolejny