We are looking for an Application Support Engineer with French to join the Sopra Steria Polska team and contribute to a project for a leading French telecommunications company.

Mission/Activities:

• Second-line application support is responsible for ensuring the efficient and reliable operation of client applications. Their responsibilities include:
• Resolving application-related incidents, including identifying root causes, implementing solutions, and monitoring outcomes.
• Preparing and moderating conf calls in the event of an incident or as needed by other teams.
• Managing email communications and communicating through various dedicated channels to ensure the best information flow, including dedicated incident communications.
• Problem management according to IT best practices. Tracking and monitoring the progress of resolved issues.
• Performing preventative measures to minimize the risk of incidents by acting proactively and reporting analysis results and metrics on application activity to higher-level support.
• Collaborating with other teams to improve the quality and stability of applications based on incident occurrences and root cause analysis using available tools.
• Preparing daily activity reports for various support teams collaborating with our team.
• Creating and modifying instructions/procedures to standardize activities and improve our team's work, as well as building team autonomy from the first level.

• On-call duty outside working hours paid extra

Tech stack on the project:

• Linux
• Windows
• VTOM, AIRFLOW schedulers
• Docker and Kubernetes
• Kafka
• Confluence
• Elasticsearch
• Kibana

• Grafana

Required Competencies:

• Knowledge of UNIX and Windows server diagnostics and administration.
• Familiarity with Docker and Kubernates
• French language skills at least at B1 level
• Communication skills
• Teamwork skills
• Availability and ability to work on duty

Nice to Have:

• Knowledge of scheduling environments
• Knowledge of Microsoft 365 (Outlook, Teams, OneDrive)
• Working with ITSM systems
• Analytical skills.

What we offer:

• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, language courses, referral bonus, copyrights, life insurance
• DEVELOPMENT OPPORTUNITIES (UoP and B2B): conferences, Tech Lunches

If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause:

„I agree to the processing by Sopra Steria Polska Sp. z o.o. my personal data contained in my CV for the recruitment process and further recruitment processes.”