Activities: 

• Level 2 support: including answering functional and technical queries
• Level 3 support: Issue escalation and follow up with Software Provider
• Support with information from the platform / tools, relationship with Level 1 support
• Participate in the tasks concerning evolution of existing platforms like migration, upgrade
• Participate in patch upgrade study and deployment
• Working on server space optimization and housekeeping by interacting with various projects, customer and Software Provider
• Participate to documentation maintenance on VSC f2f portal regarding tools wiki pages
• Attend V1 meetings
• Participate to communication and overview on the tools
• Support and expertise in RFPs, providing responses, case studies, tool pricings, tool analysis
• Providing inputs, feedback on current tool, footprint and vision to maximize the potential of existing tool
• Participate on study various testing tools available in market
• Knowledge of how works a ticketing system in a project development context (features, ticket workflows, SLA, …)
• Basic experience of data migration (challenges, risks, …)

Technical Knowledge:

• An experience on a ticketing system is mandatory. JIRA should be the best but is not mandatory
• Autonomous on a basic Windows/Unix server platform
• Basic system knowledge: Ability to install an application (JIRA) on the top of a system (Linux VM) and configure it as an admin (for testing purpose).
• Basic network knowledge: Ability to understand how servers can be connected to proxies, be in DRP mode,…
• Autonomous on test campaign practice
• R&D: Ability to create/reuse tests tickets in order to validate hypothesis on workflows or to make regression tests

• Ability to apply and practice

Nice to have: 

• Ability to read & understand some pieces of code
• JIRA knowledge / certification

What we offer:

• Interesting projects
• Private medical care
• MyBenefit platform (included the MultiSport Programme)
• Possible group life insurance
• Co-financing for kindergarten or nursery
• Workation
• Internal and external trainings, certifications and participation in conferences
• Foreign language courses
• Healthy Office Snacks (fruits)
• Great atmosphere and a chance to work with inspiring people

If you would be interested in learning the details about the project I am mentioning here and taking part in the recruitment process - then I encourage you to send a CV containing the clause:

„I agree to the processing by Sopra Steria Polska Sp. z o.o. my personal data contained in my CV for the recruitment process and further recruitment processes.”