We are currently looking for a Junior Service Analyst with Portuguese to join our Sopra Steria team.

Responsibilities:​

• Receiving and resolving incidents (by ticketing tool) regarding hardware and applications
• Following instructions when dealing with incidents
• Communicating with users in Portuguese and English
• Escalating more complex problems to the 2nd line of support
• Collaborating with other technical teams
• We do not require experience! Thanks to working with procedures and under the guidance of an experienced trainer, we will help you find your way in the IT world. Training time is individually adapted to your needs.

Must have requirements:​

• Knowledge of Portuguese and English at least at B2 level
• Willingness to develop IT skills
• Well-motivated team player with communication skills
• Working according to the procedures
• Working hours: Shift Hours

What we offer:
• BENEFITS: Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
• DEVELOPMENT OPPORTUNITIES: certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)

The recruitment process for this position consists of two stages:
• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams (with both general and technical questions)

Salary range:

Information about the salary range for this position will be provided during the first stage of the recruitment process.