We are currently looking for a ServiceNow Administrator to join the Sopra Steria Polska team and contribute to a project for a leading French broadcasting company.
As a member of an international team, you will be working closely with our foreign client in the telecommunications industry on the development and improvement of the ServiceNow platform.
Your responsibilities
- Participation in implementation projects
- Designing new solutions based on customer requirements
- Providing comprehensive solutions during the implementation of ServiceNow products
- Implementation of business-defined functions on the ServiceNow platform
- Evolution of the platform and recommendations for improving the functionality of customer solutions
- Address any new or unresolved incidents that may affect system performance.
- Identify and resolve recurring issues by investigating underlying issues.
- Perform critical incident investigations and determine the root cause to prevent recurrence.
- Test patches and updates in a non-production environment before applying them to production.
- Ensure there are no issues after applying the update.
- Ensure all ServiceNow APIs are functioning properly and monitor for failures.
- Review and update catalog items to ensure they are aligned with business changes.
- Verify fulfillment tasks related to catalog items are functioning properly.
- Ensure documentation of configurations, integrations, and processes is up to date.
- Review custom scripts (such as business rules, script includes) for effectiveness and best practices.
- Optimize or refactor code that may cause performance issues
Tech stack on the project:
Requirements:
- English – B2/C1
- Previous experience in ServiceNow Administration
- Good knowledge of Javascript
- Experience in the process of upgrading software (ServiceNow)
- Experience in implementing ServiceNow products such as ITSM, DISCOVERY, CMDB
- Knowledge of ITIL / experience of working with ITIL processes is nice to have
- ServiceNow Certified System Administrator Certificate is nice to have
- English is nice to have
Nice to have:
Working hours:
- Between 8 AM and 8 PM (8 hour shift)
- Hybrid work
What we offer:
- BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, language courses, referral bonus, copyrights, life insurance
- DEVELOPMENT OPPORTUNITIES (UoP and B2B): conferences, Tech Lunches
If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause:
„I agree to the processing by Sopra Steria Polska Sp. z o.o. my personal data contained in my CV for the recruitment process and further recruitment processes.”