We are currently looking for a ServiceNow Administrator  to join the Sopra Steria Polska team and contribute to a project for a leading French broadcasting company.

As a member of an international team, you will be working closely with our foreign client in the telecommunications industry on the development and improvement of the ServiceNow platform.

Your responsibilities

• Participation in implementation projects
• Designing new solutions based on customer requirements
• Providing comprehensive solutions during the implementation of ServiceNow products
• Implementation of business-defined functions on the ServiceNow platform
• Evolution of the platform and recommendations for improving the functionality of customer solutions
• Address any new or unresolved incidents that may affect system performance.
• Identify and resolve recurring issues by investigating underlying issues.
• Perform critical incident investigations and determine the root cause to prevent recurrence.
• Test patches and updates in a non-production environment before applying them to production.
• Ensure there are no issues after applying the update.
• Ensure all ServiceNow APIs are functioning properly and monitor for failures.
• Review and update catalog items to ensure they are aligned with business changes.
• Verify fulfillment tasks related to catalog items are functioning properly.
• Ensure documentation of configurations, integrations, and processes is up to date.
• Review custom scripts (such as business rules, script includes) for effectiveness and best practices.
• Optimize or refactor code that may cause performance issues

   

  Tech stack on the project:

  • ServiceNow

    Requirements:

• French – B2/C1
• Previous experience in ServiceNow Administration
• Good knowledge of Javascript
• Experience in the process of upgrading software (ServiceNow)
• Experience in implementing ServiceNow products such as ITSM, DISCOVERY, CMDB
• Knowledge of ITIL / experience of working with ITIL processes is nice to have
• ServiceNow Certified System Administrator Certificate is nice to have
• English is nice to have

   

  Working hours:

• Between 8 AM and 8 PM (8 hour shift)
• Hybrid work

  What we offer:

• BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, language courses, referral bonus, copyrights, life insurance
• DEVELOPMENT OPPORTUNITIES (UoP and B2B): conferences, Tech Lunches

If you find this offer interesting and you would like to learn more about the project, send us your up-dated CV in English containing the clause:

„I agree to the processing by Sopra Steria Polska Sp. z o.o. my personal data contained in my CV for the recruitment process and further recruitment processes.”